Skip to main content

Brand integrity matters.

Strive Masiyiwa
There’s a lot written about brands, and people much more qualified than I spend their careers studying and teaching about brands. You would do well to read and follow some of these experts.
One thing I’ve tried to instill is the important of "brand integrity." This is because, in the final analysis, a brand tends to take on the persona of its founders, and those who manage the business on a day-to-day basis.
You must do your best, and try very hard, to instill in your brand a culture of integrity. This is not easy, particularly as the business gets bigger, and you’ve moved away from the center of day-to-day action.
In my 30 years running a business (remember I started in 1986), I’ve met and known some highly gifted entrepreneurs who looked ready to set the whole world ablaze, but after a few years, some of them failed spectacularly. Whenever I looked back on what had happened… more often than not, it was an issue of integrity.
The other day, someone brought me an article from an African Internet newspaper (I won't mention the name because I don't want to judge them, only to advise). The newspaper is run by young entrepreneurs who follow this platform. In the edition brought to my attention, they had an article in which they purported to have interviewed me, on the phone, whilst I was "in Denmark.” The interview was a total fabrication, and whilst I have heard that Denmark is a beautiful country, I’ve not yet had an opportunity to visit in my entire life.
This saddened me deeply because of the harm they did to themselves, and the integrity of their brand.
A newspaper, even one on the Internet, is a business. It’s a business whose brand must be based on integrity, because people come to it to be informed about what’s happening. The moment you start writing stories out of your imagination, and print them as true, you’re on your way to practicing the ideology of Joseph Goebbels (Hitler's minister of propaganda).
Last week I also commented on the practice of setting up fake websites on Facebook, Instagram, Twitter, and other other social websites, pretending to be someone else. In the beginning, it seems to be a bit of harmless fun. This is how most drug addicts began -- a "little joint" became heroin…
It’s the same in entrepreneurship: The fake website can lead you to fake credit card identity, and fraud, and fake drugs that kill others… and maybe a very long prison sentence. It's a slippery slope.
Africa has some of the most gifted musicians and actors in the world. Most of them go unrecognized, and live in poverty. They could be making millions, and standing on the world stage just like the most famous European and American artists. The problem is simple -- "pirating" of their material, supported by some of their own fans who happily buy the fake products! This is blatant theft.
__Let's do our best, every single day, to try and build brand integrity.
We don't need fake newspaper stories any more than we need fake drugs, fake credit cards, fake DVDs, and fake websites.
The original is always the best, and it has brand integrity.
Thank you.

Comments

Popular posts from this blog

Take care of yourself__"The first wealth is health".

By Strive Masiyiwa  A few weeks ago I went to the doctor. I will tell you what he said about my health at the end, but first read this: Twenty years ago, I arranged to meet a well-known British international businessman who invested a lot in Africa at the time. We agreed to meet for dinner at a leading hotel in London.  After a good meeting, we started to walk out of the restaurant when he suddenly collapsed in the lobby. There was total pandemonium as they rushed to get medical assistance. Being London, an ambulance arrived in minutes. I jumped in the back with him as paramedics wrestled to keep him alive. He had had a heart attack and had to have triple bypass heart surgery. Sadly he died a few weeks later. He hadn't been sick and his sudden death surprised everyone. And yet as I reflected on it, and later discussed it with a doctor friend who knew him, I realized he was very laid back about his health despite having a hectic business life. Even during our dinner...

Mulolongo is not just a place.

Mulolongo is not just a place. It's a whole syllabus. And deep within its curriculum is a tiny street called Zambarau where meat is sold both day and night. By day, Zambarau is a heaven of nyama. Smoke rises like prayers as meat sizzles on grills. You can find it in stew, dry fry, grilled or even boiled for the toothless. But when darkness announces its arrival, the meat form changes. It’s still meat, yes, but this one is served somewhat raw. Colourful, tender and priced depending on texture, origin, and freshness. The most popular evening meat here is called pig Porko. Everyone in Zambarau street and its tributaries knows pig meat, Porko. It is well supplied, comes in different packages and is available all night till morning. On a certain Friday evening, Katomo walked into Mulolongo feeling like a tycoon. After working for three solid weeks smoothing walls in Kalangaita, the foreman finally remembered him. He was paid a full Ksh 790. Not a coin less. That evening, Kat...