A recent survey by TimeTradereveals that 85% of consumers prefer shopping in a physical store versus online. In-store shopping is still the heart of experience, mainly because there’s an “emotional connection”established between the retailers and shoppers in physical shops. Although some consumers are still after the brick-and-mortar counterpart of online stores, shoppers are more likely to discover products online. It goes to show that the popularity of e-Commerce also has an impact on in-store shopping success. How can retailers boost their sales and personalizetheir marketing strategies if this is the case? This is where a new strategy comes into the picture. With connectivity ever increasing, today’s retailers can use mobile devices to unleash the power of personalized marketing. For example, mobile apps that provide the product descriptions will be more convenient for shoppers rather than searching it online. Instead of putting so much effort into staffing and offering self-service kiosks to customers, retailers can boost their sales through IoT-powered customer engagement. Imagine how convenient will it be for customers to point their cameras at an item and see its detailed product information instantly? Think, for example, how New Zealand based-VMob is using IoT to help McDonald’s revamp its customer engagement in various countries. With the help of a mobile app, customers have the access to standard features such as restaurant locator, product information, promotional offers and specials. With the implementation of the new platform, there’s been a 700% increasein offer redemptions in the fast food chain’s Netherlands stores. The IoT affect the retail industry in a way that it “puts the customer in the driving seat,” Pieter Nota wrote on the Philips blog. The company, which promotes a lighting technologythat can be connected to smartphones, is just one of the few companies that are already monetizing IoT. In addition to its power to transform customer experiences, the IoT can empower retailers and drive smarter operations. Both small-scale and large-scale retailers can take advantage of fixed and mobile connected solutions. This is likely to happen, as the world will be a more intimately connected place by the end of this decade as there will be as much as 25 billion connected devices globallyby the year 2020. Employees can deliver a personalized customer experience when they are equipped with the product data and reviews. Meanwhile, retailers may also utilize the IoT to manage smarter operations. For instance, retailers can track their inventories with the help of shelf sensors, RFIDs or price tags. Still, it’s not only the array of barcode scanner and in-store digital signage technologies that play a vital part in retail evolution. Retailers should consider the IoT to combine data from different sources as well as deliver a truly personalized experiencefor their customers. By implementing an IoT strategy, retailers can also use remote assistance management to their convenience and save millions of dollars in the process. More importantly, retailers will be able to transform their customer engagementand improve customer loyalty.
By Strive Masiyiwa A few weeks ago I went to the doctor. I will tell you what he said about my health at the end, but first read this: Twenty years ago, I arranged to meet a well-known British international businessman who invested a lot in Africa at the time. We agreed to meet for dinner at a leading hotel in London. After a good meeting, we started to walk out of the restaurant when he suddenly collapsed in the lobby. There was total pandemonium as they rushed to get medical assistance. Being London, an ambulance arrived in minutes. I jumped in the back with him as paramedics wrestled to keep him alive. He had had a heart attack and had to have triple bypass heart surgery. Sadly he died a few weeks later. He hadn't been sick and his sudden death surprised everyone. And yet as I reflected on it, and later discussed it with a doctor friend who knew him, I realized he was very laid back about his health despite having a hectic business life. Even during our dinner...
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